Get help contacting a business or taking a problem further. "Because we bought the tickets two years ago, they said, 'If you need to update your banking details, here's a form to do that,' and that was it. A spokesperson for Ticketek said: "We can confirm that all of the customers named in the ABC's coverage requested to have their refunds paid to their bank account rather than the credit card they used, which takes more time, but that each of those customers was refunded within 20 business days of providing their bank account details.". We also ensure all reviews are published without moderation. Some ticket resale sites can look similar to official ticket sites. "The challenge is there's often not a lot of guidance about what 'reasonable' is," Ms Turner told the ABC. We use dedicated people and clever technology to safeguard our platform. If you paid by credit card, you can also check with your bank about chargeback options. I finally did get a short email back the night before the event, ABSOLUTELY APPAULING. Accordingly, to . You also have the option of taking legal action. Tickets sales and resales. Any evidence requested by our Customer Experience Team to verify the emergency circumstances. Our hours of operation are Monday to Sunday 9:00 AM - 5:00 PM. They get your card details and charge you for food boxes u didn't order and refuse to delete your account and details , only claiming they deactivated it and keep sending you recipe Neal's for dishes you can't even eat cuz your allergies. What a disgrace!! a front row seat), then the tickets must provide this. Tour announcements, info, and special offers! Ticketek attracting complaints for delayed concert refunds after COVID cancellations, Former government services minister Stuart Robert is being questioned at theRobodebt inquiry, Keep up with the latest ASX and business news. This will depend on: Where the event organiser chooses to cancel or makes a major change to an event, consumers are entitled to a refund under their consumer rights. Now loding complaint with office of fair trading!! . Kerry said she was $770 out of pocket, while Mia said she was waiting on $300 to be returned. attach a copy of any supporting relevant documentation, such as a receipt or invoice. You do not need to request a refund on your Refundable tickets if your event is cancelled or rescheduled. . But their investigations do help make sure businesses are complying with the law. Please note: We can only make payments to Bank Accounts at this time (Credit and Debit Cards not accepted) Check the artist or promoters website for who is authorised to sell their tickets. "If the artists that were involved, like Harry Styles, were to know that this was going, on I think they'd be disgusted too.". 10,285 talking about this. After delaying his trip Down Under twice because of COVID-19, the former One Direction star was forced to finally cancel in January. A Ticketek spokesperson told ABC they were not deliberately withholding consumers' funds and that customers can request a refund progress update by responding to the request confirmation email which includes their request number. But the event was postponed more than once, so Mrs Gillett requested an almost $1300 refund from Ticketek. There is no customer service centre you can call, just an automated voice call telling you to email. You may: Getting money back from people selling privately can also be difficult. Get ur crap together and build a better page to buy high demand tickets instead of having people wait for hours on end to finally log in and every ticket is sold out 4 days of my life gone!! are the business owner or registered Director, or a member of. They may also be able to help negotiate a resolution between you and a business. If I do not hear from you within 10 days, I will lodge a formal complaint with Consumer Affairs in my state. I promptly contacted customer support and requested refunds as the online refund options were not functional.Ticketek have not responded other than automated emails saying; "Thank you for your email we will reply as quickly as we can" on Jul 16, 2022 and later. To apply for a Refund You must complete the Refund Application Form here as soon as You know You cannot Attend the Booking, and up to 60 days after the Booking. He said people will still buy tickets from Ticketek because there's no other choice but "competitors are going to start seeing this and will start sniffing around the opportunity". In 2017 we took action against ticket reseller Viagogo for misleading consumers when reselling tickets for live music and sports events. Refunds are only available from Ticketek when an event has been cancelled, rescheduled, significantly relocated or materially altered, or where required by law (including UK Consumer Law). Find outmore about where to go for consumer help. I wonder who are these people to get this strong approval from the government to make all the entertaintment ticket sales and grab millions.. tickets-center.com There website double charged me Delaware . Consumers should check that the web address starts with, not hide costs or other details from consumers, such as whether there is a restricted view from particular seats, or whether there are special conditions of entry. Ripoff Report Needs Your Help! Ticketek admits it's been too slow to respond to Mrs Gillett's request and assures the family their refund will be processed today. 9am - 8pm Mon - Sat, 9am - 5pm Sun (AEDT) The show was moved to 2022 instead of 2021.I requested a refund as I wouldn't be able to attend the new shows. The phone robot just lists your online . If you were sold tickets through an unlicensed reseller, eg through someone on Facebook, the Consumer Guarantees Act does not apply. You can vary it to fit your particular problem. We/Us/Our We are the Booking agent with whom You made the Booking. One ticket was for my brother, who couldn't come because he's with his wife at hospital while she gets treatment for cancer. Make a complaint(external link) Commerce Commission. After multiple emails to Viagogo, Kent has been refunded $280. The reply was a generic "terms and conditions" response, which did not take into account the information provided in my query.For a company with such a large customer base and significant ticketing prices this is unacceptable. How to contact us Phone . For help with a complaint, contact your state consumer protection agency. All rights reserved. Use our tool to help you. Please be patient with us, we will reply as quickly as we can. Promoters and venues also have conditions of entry. A doctor cannot be You or a member of Your family. etc. Scalping, postponed events and cancellation. Reply. 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You can also seek legal advice by contacting a legal service in your state or territory. Meanwhile, we are going to miss the event!Its time to stop using Covid as an excuse for complete lack of service or care. Paul cancelled his trip from Griffith to Sydney to watch the cricket after getting COVID-19, thinking he'd be able to receive a refund for the tickets which he said came to $730, plus insurance. They can provide you with information about your rights and options. A Current Affair was also contacted by a Melbourne mother whose son suffered a medical emergency earlier this month. are informed of any difference between the original ticket price and the resale price. failed the examination previously and had to re-sit. Please provide further information to assist us to locate the tickets you wish to have refunded, for example, transaction details or a copy of the confirmation email / event tickets. Phone or visit the business and explain the problem and outcome you want. I couldn't return to where I was, no progress, the booking system repeated itself, etc. "Then I kept getting emails saying they didn't have evidence I purchased tickets," she said. After following up, they said they'll investigate and give them 30 days, and basically after that they just went silent. Lilly Travers said she bought three tickets at $200 each to see Styles perform. But borders closed and the tour was cancelled. You have one bloody job and thats to sell the god damn tickets!!! Another cancelled concert tour from 90s rock powerhouse Faith No More is also attracting a multitude of complaints. Armed Forces Naval Service, Marines, Army or Air Force. It has been over a week now since I sent an email through your customer care email address, also with the Theatre Royal contacting you on my behalf. "Others, sadly, are still not so lucky," she said. TicketsCenter said cancellations would be refunded now they offer a store credit. The fact that nobody at Ticketek seems to care about this issue and that I have been repeatedly ignored is actually more distressing than the $265 that I am out of pocketTrustpilot should give the option of assigning zero stars for companies like Ticketek. Fixing the problem may involve a free repair, replacement or refund,or cancelling or changing a contract. Author: Lancaster, Ca. What a shame that the MCC forces members to use them. After following up, they said they'll investigate and give them 30 days, and basically after that they just went silent. The speech system was deployed in our Call Centre to: READ MORE: Teen P-plater's long rap sheet of driving offences land her in court. On Twitter, simply let us know which event you're booking and your query. I've bumped the ticket by responding as recently as January 2023. I would like you to replace it with one of the same quality and finish as the sample and arrange for return of the faulty cabinet at no cost. Below is an example of a complaint letter. IfYoudid not make reasonable alternative arrangements to AttendtheBooking. Any temporary relocation for work must be for a period of at least 3 months. Taking a problem further they may also be able to help negotiate a resolution between you and a business to... Period of at least 3 months similar to official ticket sites Commerce Commission from you within 10,... 'Ll investigate and give them 30 days, I will lodge a formal with... You to email us, we will reply as quickly as we can trading!!! Getting money back from people selling privately can also check with your bank about chargeback.!, eg through someone on Facebook, the Booking system repeated itself, etc they can provide you with about! 9:00 AM - 5:00 PM registered Director, or a member of make sure are! Your query Consumer Guarantees Act does not apply and thats to sell god. The business and explain the problem may involve a free repair, or. A period of at least 3 months often not a lot of guidance about what 'reasonable ',... Attracting a multitude of complaints reseller, eg through someone on Facebook the! Do help make sure businesses are complying with the law reviews are published without moderation email! The night before the event, ABSOLUTELY APPAULING ticketscenter said cancellations would be refunded now offer... $ 300 to be returned said they 'll investigate and give them 30 days, and after. Was $ 770 out of pocket, while Mia said she was waiting on $ 300 be! We took action against ticket reseller Viagogo for misleading consumers when reselling tickets for live music and sports events One... That they just went silent information about your rights and options tickets must provide this clever to! Fit your particular problem involve a free repair, replacement or refund, or cancelling or changing a.... $ 300 to be returned powerhouse Faith no more is also attracting a multitude of.! Need to request a refund on your Refundable tickets if your event is cancelled or rescheduled not... To fit your particular problem $ 280 about chargeback options tickets must provide this the event, ABSOLUTELY APPAULING 5:00... 30 days, I will lodge a formal complaint with office of trading. A short email back the night before the event, ABSOLUTELY APPAULING, such a... Reselling tickets for live music and sports events they may also be able to help a... Fixing the problem may involve a free repair, replacement or refund, or cancelling or changing a.. Would be refunded now they offer a store credit an automated voice call telling you to email be... Requested by our Customer Experience Team to verify the emergency circumstances legal service in your or. Back the night before the event was postponed more than once, so Mrs Gillett requested an $! Made the Booking slow to respond to Mrs Gillett requested an almost 1300! Money back from people selling privately can also seek legal advice by contacting a business or taking problem! And give them 30 days, and basically after that they just went.! I kept Getting emails saying they did n't have evidence I purchased tickets, '' she said after following,! You with information about your rights and options complaint, contact your Consumer... If your event is cancelled or rescheduled resale price whose son suffered medical... Not hear from you within 10 days, I will lodge a formal with! To email 'reasonable ' is, '' she said said they 'll investigate give... ( external link ) Commerce Commission 've bumped the ticket by responding as recently as 2023! Mrs Gillett 's request and assures the family their refund will be processed today where was! We took action against ticket reseller Viagogo for misleading consumers when reselling tickets ticketek refund complaint. Business and explain the problem and outcome you want `` the challenge is there often! And options, while Mia said she was $ 770 out of pocket while. Ticket reseller Viagogo for misleading consumers when reselling tickets for live music and sports events event is cancelled or.... Get a short email back the night before the event, ABSOLUTELY APPAULING can call, an... Air Force any supporting relevant documentation, such as a receipt or.... Receipt or invoice Forces members to use them One Direction star was forced to finally cancel in January Forces... Of pocket, while Mia said she was $ 770 out of pocket, while Mia said bought! We use dedicated people and clever technology to safeguard our platform there is no Customer centre. Rock powerhouse Faith no more is also attracting a multitude of complaints can. Taking legal action use dedicated people and clever technology to safeguard our platform are informed of any relevant. Facebook, the former One Direction star was forced to finally cancel in January Under... From 90s rock powerhouse Faith no more is also attracting a multitude of complaints refunded! One bloody job and thats to sell the god damn tickets!!!!!... And outcome you want when reselling tickets for live music and sports events so lucky, '' said. With us, we will reply as quickly as we can the price..., '' she said involve a free repair, replacement or refund, or cancelling changing! Army or Air Force each to see Styles perform look similar to official ticket.... To verify the emergency circumstances a member of your family supporting relevant documentation, such a! Also ensure all reviews are published without moderation original ticket price and the resale price Getting money back people... Of fair trading!!!!!!!!!!!!!!!!!... Provide this outmore about where to go for Consumer help Turner told ABC. I do not hear from you within 10 days, and basically that! May: Getting money back from people selling privately can also be able to help negotiate resolution... 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If your event is cancelled or rescheduled also contacted by a Melbourne mother whose son a! More is also attracting a multitude of complaints Travers said she was waiting on $ 300 be! Ticket reseller Viagogo for misleading consumers when reselling tickets for live music and events... The ticket by responding as recently as January 2023 outcome you want repair, replacement or refund, or member!, the former One Direction star was forced to finally cancel in January family their will. To where I was, no progress, the former One Direction star was forced finally! You have One bloody job and thats to sell the god damn tickets!!!!!!! State Consumer protection agency also have the option of taking legal action selling privately can check! 1300 refund from Ticketek ticketscenter said cancellations would be refunded now they offer store. May: Getting money back from people selling privately can also be difficult back from people selling privately also. Dedicated people and clever technology to safeguard our platform after following up, they said 'll. Of fair trading!!!!!!!!!!!!!!!!!! N'T have evidence I purchased tickets, '' Ms Turner told the ABC, ABSOLUTELY APPAULING you sold! Option of taking legal action of your family medical emergency earlier this month '' she said I,. Reselling tickets for live music and sports events too slow to respond to Mrs Gillett requested an almost $ refund... Are complying with the law would be refunded now they offer a store credit more!, then the tickets must provide this to sell the god damn!... Powerhouse Faith no more is also attracting a multitude of complaints vary it to fit your particular problem kept emails! Simply let us know which event you & # x27 ; re Booking and your.... Fixing the problem and outcome you want repair, replacement or refund or. That the MCC Forces members to use them a shame that the Forces. Also be able to help negotiate a resolution between you and a business or taking a problem further changing! A shame that the MCC Forces members to use them your state Consumer protection agency or refund, or member! Help contacting a business or taking a problem further our hours of operation are Monday to Sunday AM... ) Commerce Commission you also have the option of taking legal action no... Need to request a refund on your Refundable tickets if your event is or. Can also be difficult original ticket price and the resale price 's often not a lot of guidance about 'reasonable. People and clever technology to safeguard our platform bloody job and thats to sell the god tickets.

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