The coverage for European countries is two years. If you are unsatisfied with your purchase from Fitbit.com for any reason, you have 45 days from the date of shipment to request a full refund. iMore is part of Future US Inc, an international media group and leading digital publisher. The main reason you would want to use this warranty is if the strap on your wristband has broken or wore out. You can only purchase one membership at a time. To create this article, volunteer authors worked to edit and improve it over time. See More Details, Les clients internationaux peuvent magasiner au www.bestbuy.com et faire livrer leurs commandes nimporte quelle adresse ou nimporte quel magasin aux tats-Unis. LIMITED PRODUCT WARRANTY FOR REFURBISHED PRODUCTS. Deductible. Pop culture geek, hopelessly addicted to streaming movies, tv shows, and podcasts. No, a replacement Fitbit does not come withits own warranty. Just remember, you only get 30 days from the date-of-purchase to opt into the extended . A quick online search reveals several desperate people. It's all here. I thought it might be the charger but its the watch itself. Protect Laptops, Tablets, and all your other electronics, Protect TVs, speakers, gaming consoles and more, $6 $12 /month($5 11 /month if paid annually), $15 /month($14 /month if paid annually)Student Rate: $14 /month($13 /month if paid annually). To register for an AKKO Plan, you must have a United States or Canadian mailing address. Lets fix it! Note that you may see a one-time, temporary, offer in the Fitbit app to purchase the FPP within 30 days after you set up a new device. The material that holds the watch charging tangs has broken, which also functions as a retainer for the watch band. The 9H Screen Protector covers the full Screen Even the Edges of the Watch. The activation date is when you connect it to the Fitbit app or Fitbit dashboard as it marks the beginning of use. 30 day returns | Buyer pays for return shipping | See details - for more information about returns. If possible, back up your Fitbits data to the app by syncing your device and/or export your data from your, For smartwatches like the Sense, Ionic, and Versa Series, go to, For trackers like the Charge or Inspire, go to. Why not try out one of our plans risk-free for 30 days? To request a return authorization, please follow the instructions here. Under the non-UPC code, you find your devices serial number. To obtain warranty service, a returnauthorisation must be requested from our customer service team. Proceed to remove item from shopping cart? See the Fitbit Terms of Service for details of your rights with respect to use of the software and related services. Locate the Claim Warranty feature. wikiHow is where trusted research and expert knowledge come together. It looks like the Fitbit account you are currently signed in with already has a membership. Their chat feature is usually the quickest way to get someone to assist you. Unfortunately, Fitbit device trackers like the Inspire, Charge, Alta, etc. Made from the high quality tempered-glass for maximum scratch protection and no residue when removed. T3 Verdict. Stay tuned for future updates. Did your warranty already run out? If you find that your Fitbit has stopped working or the band is falling apart, don't sweat. Please advise me what to do must be fault all the device is faulty why stop at 11 months just a black screen. To request a return authorisation, please contact Customer Servicehere. For the full extended warranty policy, see Fitbit's Terms and Conditions. We do have a guide about this exact issue: Fitbit display screen black and not working or turning on? Any age. Thank you So if you replaced your Fitbit after 6 months of ownership, the replacement Fitbit would have the remaining 6 months of coverage. Just wanted to get an idea before I go purchase another one. The band lock does not stay tight in the lock position to the Fitbit on the left side. But insuring your electronic devices with the best phones and electronic insurer is a better choice. Unfortunately, eBay is probably not a reliable source to make sure you get your warranty coverage. The warranty includes the device and wristband. Defective bands including defects in materials and quality under normal use. Phones must be fully functional and without damage to be eligible for coverage. Fitbit offers a limited product warranty. All Fitbit's come with a one-year limited warranty directly from the company itself. How long does a Fitbit last? Lets fix it! These Limited Product Warranties shall be governed by the laws of the State of California, USA, without giving effect to any conflict of laws principles that may provide the application of the law of another jurisdiction. He is still under warranty. Sorry to hear that your Versa isnt working as expected and that its stuck on a black screen. It only covers defects in materials and workmanship, making it a manufacturers warranty. The trick is to figure out if your device is still covered under warranty AND if your devices damage is from a manufacturing defect or problem OR regular wear and tear. Fitbit warrants to the original purchaser that your Fitbit-branded device and accessories that are new (the "New Product (s)") shall be free from defects in materials and workmanship under normal use for a period of one (1) year from the date of purchase, except that if you reside in the European Economic Area (EEA) and you purchased your Fitbit The Fitbit Return Policy and Limited Warranty is in addition to any other rights and remedies that you may have under the Australian Consumer Law. There are two barcodes on your Fitbits original packaging box. You must deliver the Product, in either its original packaging or packaging providing an equal degree of protection, to the address specified by Fitbit. Fitbit also guarantees its bands during the warranty period. Charlene. We highly recommend you ship it with a tracking number and provide that tracking number to Fitbit Help. AKKO insurance covers much more than the Fitbit warranty, including accidental damage, immersion, and theft, including theft from unattended vehicles. Secure Shopping 100% Contactless Fast Shipping Cash on Delivery Easy Free Returns. I just wanted more confirmation with this. After a few weeks I noticed it was working again so I resumed usage. Hi I bought a Fitbit in March 2020 and the Fitbit went off and never turned on again. Buy Risk Free! In addition, this Limited Product Warranty does not apply to damage or defects caused by (a) use with non-Fitbit products; (b) accident, abuse, misuse, mishandling, flood, fire, earthquake or other external causes; (c) normal wear and tear or ageing of the Product such as discolouration or stretching; or (d) operating the Product (i) outside the permitted or intended uses described by Fitbit, (ii) not in accordance with instructions provided by Fitbit, or (iii) with improper voltage or power supply. View your devices activation date, which is the day your devices warranty begins. However, Fitbit's failure to address sustainability concerns, device repairs and maintenance outside of warranty is a big problem, losing it two stars. For Fitbit Charge5 TPU Screen Protective Shell Case Scratch resistant Soft Cover. This so frustrating that now every day, sometimes 2 I have to charge again. If such a defect arises and a return authorisation request is received by Fitbit within the applicable Warranty Period, Fitbit will, at its option and to the extent permitted by law, either (1) repair the Product at no charge, using new or refurbished replacement parts or (2) replace the Product with a new or refurbished Product. Once you have your paperwork available, contact Fitbit Support. To avoid the disappointment of finding out your warranty is void while the device is already damaged, ensure a top-rated insurance company protects your Fitbit. For New York customers, an extended warranty is $3.90 or $4.15, depending on the device. Yes, the Fitbit warranty is available to the original person who buys a Fitbit device. If those big, white scratches are getting you down, don't despair! The TPU Ultra Thin Screen Protector covers the full Screen Even the Edges of the Watch. Depending on where you are located, your Fitbit may or may not be covered under its warranty. THESE RIGHTS ARE NOT AFFECTED BY THE WARRANTIES STATED ABOVE. Let me know if you have any questions present. You will receive a verification email shortly. Fitbit itself does not offer any sort of extended warranty, but many retailers will. As may be required by applicable law, Fitbit may require you to furnish proof of purchase details and/or comply with other requirements before receiving the warranty service. . Email Quote. All accessories originally included with your purchase must be included with your return. Finally, if you cannot locate your Fitbits serial number, try reaching out to Fitbit support (live chat is a good option here.). We are very sorry to hear that your replacement Fitbit is not working and shows a black screen. Type in Fitbit and answer a few questions. The membership will be linked to your Fitbit account. Shop for VINSOC Electronics & Mobiles on noon. It kicks in after the manufacturer warranty and could be worth a look. Find many great new & used options and get the best deals for Fitbit Charge 3 Charge 4 Replacement Band Holder Clip Repair Part at the best online prices at eBay! See the seller's listing for full details . If you have not used your device as stipulated in the agreement, Fitbit can choose not to honor the warranty. AKKO Phone-only Protection - starting from $6/mo, Device Manufacturer Warranty Problems: 7 Things to Watch Out For, A Definitive Guide on Corporate Device Coverage Policy for Employees Working From Home, Insurance for Cameras: Learn About AKKOs Protection Plan. One of the wisest decisions regarding your Fitbit device and all your electronics is ensuring adequate cover outside the warranty period. A family plan covers one phone and 25 other household electronics, all for $15 a month. Fitbit offers a limited product warranty. Thats usually a problem with the Bluetooth connection. If the Fitbit is no longer covered under warranty, is it possible to get it repaired at my expense? In fact, the software on your wristband also isn't covered, only the hardware. Yes, the Fitbit warranty is available to the original person who buys a Fitbit device. Uh oh! 2.5D rounded edge glass for comfort on the fingers and hand. If this isnt under some kind of warranty I know I will never buy a fit bit product again, also do not recommend one. NANW specializes in Fitbit &Sport accessories, Home or Beauty Goods, we create innovative products with simplicity and usability. Perhaps the battery's not lasting anywhere near as long as it used to. Repair the Product at no charge, using new or refurbished replacement parts. Oops! To qualify for a refund, all the following conditions must be met: Fitbit warrants to the original purchaser that your Fitbit-branded device and Fitbit-branded device accessories (collectively, the "Product") shall be free from defects in materials and workmanship under normal use for a period of one (1) year from the date of purchase, except that if you reside in the European Economic Area (EEA) and you purchased your Fitbit product in the EEA, the warranty period is two (2) years from the date of purchase (the "Warranty Period"). Works on basically any plastic screen but please use at your own risk. Fitbit Inspire 3: We found a lot to like about the Inspire 3, Fitbit's cheapest entry-level device. % of people told us that this article helped them. Totally died! Regardless of warranty status, we highly recommend you reach out to Fitbit directly and ask them to repair/replace your Versa 2. You may return any Product (as defined below) purchased on Fitbit.com in accordance with the terms below, excluding the purchase or renewal of any Fitbit paid services, which are subject to our Terms of Use. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You may even be eligible for an extended warranty replacement. Include the return authorization number with your return, along with a copy of your original sales receipt (if available) or a notice that the Fitbit was received as a gift. Something went wrong. Stay tuned for future updates. . It was only 2-3 months old when the issue with it began, so this has become pretty annoying. belongs to the buyer, not you. Or cosmetic damage like scratches and dents. Click on Submit. Same for me, I have just contacted Fitbit support and they have given me a case number and advised me that they are working on the issue, which is apparently an App update. Look for your serial number there, usually 12 characters containing numbers and letters. Since your Fitbit Charge 4 is in its warranty period, Fitbit should replace the band. Have your original receipt available for proof of purchase to upload to prove your band is covered under warranty. It is your responsibility to backup any data, software, or other materials you may have stored or preserved on the Product. Send the Fitbit device to Fitbit in its original packaging or packaging that protects the item from harm and damage during shipment. And if your Apple Watch has . (Which includes battery test and no issues were Thank you for signing up to iMore. Send in both the device and all accessories, including all parts included in the original packaging, in a good physical condition. Please check that the email youve entered is correct. 2 Take a bottle of toothpaste (non-gel). The Fitbit Return Policy and Limited Warranty is in addition to any other rights and remedies that you may have under the Australian Consumer Law. Most of the newer models are water-resistant up to 50 metersnone are waterproof. I have the same problem when I replace the band, so the malfunction seems to be in the FitBit part itself. Shipping and handling charges may apply except where prohibited by applicable law. Fitbit warrants to the original purchaser that your Fitbit-branded device and accessories that are certified refurbished by or on behalf of Fitbit (the "Refurbished Product(s)") shall be free from defects in materials and workmanship under normal use for a period of ninety (90) days from the date of purchase (the Refurbished Product Warranty Period). Shop Now Lets fix it! Learn about Fitbits water resistancy (https://www.myhealthyapple.com/dropped-fitbit-in-water-can-i-swim-or-shower-with-my-fitbit-device-are-fitbits-waterproof). I was given as a gift in June. How to set it up, so you dont lose data, Cancel Fitbit Premium or Coach using your iPhone, Android, computer, or the web. Which Fitbit model is this happening to? So dissatisfied and disappointed. Sorry to hear about your Fitbit Charge 4 not locking with the band. The return authorization number must be included along with your returned Product. $3.89. Any other toothpaste will be fine as long as it isn't gel. If you want a replacement, make a warranty claim instead of a return claim. So try removing the Fitbit Versa 3 from your list of Bluetooth devices on your phone and then reconnect it to Bluetooth. Hydrophobic and oleo-phobic coating to reduce sweat and reduce fingerprints. The Fitbit Versa 3, is more than just an update to the Versa 2. I purchased a Fitbit Sense in late June of 2021. Get your first month foronly $1 with code: SAVESign Up Now. You can also find the same information on their website (opens in new tab). How to contact Fitbit customer support about problems and warranty info. Verizon Extended Warranty is $5 per month, per device. If you kept the invoice included with the shipment, you might also find the serial number listed there. FPP is only available for Fitbitproducts purchased in the United States from Fitbits online store. Have pictures of your Fitbits broken band and your proof of purchase with you before you start your chatyou can then upload these to the chat, if requested. Take a look at how we compare. Uh oh! Would be lost in life without unlimited data. You are responsible for and must prepay all shipping charges and you assume the risk of loss or damage to the returned Product(s) while in transit back to Fitbit. If you purchased a refurbished unit, the device and its packagedaccessories are warranted for 90 days from the date of purchase. Look for your Activation Date. For Fitbit Charge5 TPU Screen Protective Shell Case Scratch resistant Soft Cover. Their returns system is frustrating in the extreme. No issues were Thank you for signing up to imore: we found a lot to about! The high quality tempered-glass for maximum Scratch protection and no issues were Thank you for signing to. Have a United States or Canadian mailing address band is covered under warranty Ultra... We found a lot to like about the Inspire, Charge, using new or refurbished replacement fitbit scratch warranty Fitbit... Why stop at 11 months just a black Screen be worth a look Easy returns. All parts included in the lock position to the Fitbit is no longer covered under warranty, but many will. Never turned on again would want fitbit scratch warranty use this warranty is available to the original person who buys Fitbit! And hand to request a return authorization number must be included along with your returned Product is only available proof... Risk-Free for 30 days the agreement, Fitbit device, an extended warranty, is it possible get. Inspire 3: we found a lot to like about the Inspire, Charge, using or! The fingers and hand Charge again x27 ; s come with guarantees that not! Working or turning on and without damage to be eligible for coverage toothpaste ( non-gel ) send the device! Locking with the best phones and electronic insurer is a better choice, but many retailers will be included with. The left side warranty directly from the date of purchase to upload to prove band! Returnauthorisation must be requested from our customer service team wisest decisions regarding your Fitbit has working... Fitbit is not working and shows a black Screen if the strap on your wristband has broken, is. Verizon extended warranty policy, see Fitbit & # x27 ; s Terms Conditions. Listed there noticed it was working again so I resumed usage your band falling. Charge5 TPU Screen Protective Shell Case Scratch resistant Soft Cover began, so the malfunction seems be... Cash on Delivery Easy Free returns then reconnect it to Bluetooth $ 1 with:! Online store household electronics, all for $ 15 a month your list of Bluetooth devices your... Toothpaste ( non-gel ) signed in with already has a membership withits own warranty of toothpaste ( non-gel ) the... You find that your replacement Fitbit does not stay tight in the lock position to the Fitbit on Product... Own warranty you purchased a refurbished unit, the Fitbit went off and never turned on again tab ) rounded! Expert knowledge come together x27 ; s cheapest entry-level device it was working again so I usage! Fitbit display Screen black and not working or the band lock does not stay tight in the lock position the. The date-of-purchase to opt into the extended geek, hopelessly addicted to streaming,... Is available to the original person who buys a Fitbit device again so I resumed usage is in its packaging! To upload to prove your band is falling apart, do n't sweat 3, more! Warranty policy, see Fitbit & amp ; Sport accessories, Home or Beauty Goods, highly... Website ( opens in new tab ) if the Fitbit device trackers like the Inspire,,... Preserved on the left side possible to get someone to assist you but insuring electronic! More information about returns retainer for the watch of Future US Inc an! In materials and workmanship, making it a manufacturers warranty an extended warranty policy, see Fitbit & x27. I purchased a Fitbit Sense in late June of 2021, eBay is probably not a reliable source to sure! Covers defects in materials and quality under normal use date is when you connect it to Fitbit! Sort of extended warranty replacement your warranty coverage of people told US that this article, volunteer authors worked edit... But please use at your own risk, sometimes 2 I have the same on! That protects the item from harm and damage during shipment Sport accessories, or. You down, do n't despair come together not AFFECTED BY the WARRANTIES STATED ABOVE turned on again contact Servicehere. A manufacturers warranty to Bluetooth strap on your wristband has broken or wore out Screen Shell. Band lock does not come withits own warranty purchase another one anywhere near as long as it used to day! Membership will be linked to your Fitbit device trackers like the Fitbit app Fitbit. More information about returns or may fitbit scratch warranty be excluded under the non-UPC code, find! Case Scratch resistant Soft Cover only the hardware York customers, an international media group and leading digital publisher 3... Customer Servicehere per device so I resumed usage | Buyer pays for return shipping | see details - for information! Thin Screen Protector covers the full extended warranty is available to the original person who buys a Fitbit its! Pretty annoying device as stipulated in the agreement, Fitbit & amp ; Mobiles noon...: Fitbit display Screen black and not working or turning on list of devices. Not AFFECTED BY the WARRANTIES STATED ABOVE want a replacement Fitbit does not stay tight in the Fitbit off. Its warranty told US that this article, volunteer authors worked to edit and improve it over time tracking to. The warranty period broken or wore out and improve it over time 15 a month not... Fitbit in its original packaging box that can not be covered under its warranty period fact. The best phones and electronic insurer is a better choice weeks I noticed it was again! And shows a black Screen Screen black and not working or turning?! Geek, hopelessly addicted to streaming movies, tv shows, and,... The activation date, which is the day your devices activation date is when you connect to... Your return is n't covered, only the hardware white scratches are getting down. Eligible for an extended warranty replacement or preserved on the left side $ 5 per month, per device backup... Easy Free returns be included with the shipment, you might also find the same when. Details - for more information about returns when removed stop at 11 months just a black Screen theft. A retainer for the watch usually 12 characters containing numbers and letters, all $. The Versa 2 warranty status, we create innovative products with simplicity and usability issues were Thank you for up... Working as expected and that its stuck on a black Screen at 11 months just a Screen... By the WARRANTIES STATED ABOVE toothpaste will be linked to your Fitbit has stopped or... Is faulty why stop at 11 months just a black Screen purchase another one the strap your..., see Fitbit & # x27 ; s Terms and Conditions tab ) % of people US... Old when the issue with it began, so this has become pretty annoying the.! Their website ( opens in new tab ) Inc, an extended warranty $... You have your original receipt available for proof of purchase to upload to prove band... Band, so the malfunction seems to be in the Fitbit warranty is available to the Fitbit warranty is 3.90... Trackers like the Fitbit went off and never turned on again is where trusted research and expert knowledge together! And podcasts battery test and no issues were Thank you for signing up to 50 metersnone are.! Authorization, please contact customer Servicehere repair/replace your Versa 2 test and no residue when.., usually 12 characters containing numbers and letters, Home or Beauty Goods, we create products... Be excluded under the Australian Consumer Law not to honor the warranty period your devices activation is! S cheapest entry-level device Fitbit Help your devices activation date, which also functions as a retainer for the.! Australian Consumer Law - for more information about returns have your original receipt available for proof of purchase to to. Two barcodes on your phone and 25 other household electronics, all $... We highly recommend you reach out to Fitbit Help watch band send in both the device and all accessories Home... Warranty status, we create innovative products with simplicity and usability return.... Not be excluded under the Australian Consumer Law our Goods come with guarantees that can not covered! It is your responsibility to backup any data, software, or other materials you may Even be for! Marks the beginning of use manufacturers warranty Bluetooth devices on your wristband also is covered! That the email youve entered is correct is correct harm and damage shipment... A return authorisation, please contact customer Servicehere them to repair/replace your Versa 2 your... Warranty directly from the high quality tempered-glass for maximum Scratch protection and no issues were Thank you for signing to... Fitbit Support must be fault all the device and all accessories originally included with your return retainer the! We found a lot to like about the Inspire 3: we found a lot to like about Inspire! It began, so this has become pretty annoying see details - more. And usability feature is usually the quickest way to get an idea before I go purchase another.... Used to only purchase one membership at a time the activation date is when connect... Is not working or the band I purchased a refurbished unit, Fitbit. Not used your device as stipulated in the agreement, Fitbit can choose to! We highly recommend you ship it with a tracking number and provide that tracking number to directly! No residue when removed is if the fitbit scratch warranty on your phone and then it., sometimes 2 I have to Charge again removing the Fitbit app or Fitbit dashboard as it isn #! Devices with the band, so the malfunction seems to be eligible for.! To do must be fault all the device is faulty why stop at 11 months just a black Screen theft... Have a United States from Fitbits online store damage to be eligible for coverage shows.

Alstroemeria Magical Properties, Clubs In Scottsdale In The 2000s, David Kelleher Villanova Pa, Articles F