#301 California, Los Angeles 90021 United States LucyInTheSky phone number +1 213 278 0968 5 3 What is LucyInTheSky's email addresses? Any charges are the responsibility of the recipient, and we'd suggest contacting the relevant local authorities to confirm any potential additional charges. We therefore have no responsibility or liability for the content and activities of these linked sites. You can reach out to us via email at shop@lucyinthesky.email or via Live Chat during our business hours. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise. Not worth the hassle and loss of money. Categories. Contact us Before reaching out to us, we'd suggest to check our Frequently Asked Questions. If you choose to cancel your order and you have already paid for the goods, you will receive a store credit for the same value if it is within our shipping policy as outlined on our website; or with the option of either store credit or original payment refund, in the case of any shipping errors or similar situations. . Now my daughter has no dress for homecoming and we are scrambling. Please email us at resolution@lucyinthesky.email for further assistance. WHAT INFORMATION DO WE SHARE WITH OTHERS? Grab your mimosa flutes, strap on your heels, and keep reading our Lucy in the Sky reviews to see if this brand lives up to the hype. It is 9/23 no dress. Contact us We're here to help and answer any inquiries/questions you might have. It was nothing like the picture. International Association of Better Business Bureaus. I understand this is a busy time of year but so many girls are buying homecoming dresses that won't arrive in time. - Check in with your local post office, as packages are often held there for pick up. Please email us at resolution@lucyinthesky.email if anything else. Backed by the National Science Foundation, Love this website but i can't re order my dress because my, Unfortunately the one dress that actually came within the expected, If I do not get a refund, I will be disputing the charge on my, Great it you have 2 months to wait for a dress and don't care that there is zero customer service. They wasted no time taking my money but today is 10/7 and I have not received a tracking number and they have not replied to my last email I sent them yesterday. I had an issue with my dress being see through and needed a replacement soon for an event. Really horrible place. How BBB Processes Complaints and Reviews. Based in Los Angeles, California, Lucy In the Sky is an online fashion retailer known for selling trendy and sexy clothing like dresses, tops, and skirts. Customer service is non-existent. They offer advanced store credit on returns and after chatting a live agent and giving the order number, they found I'd already shipped it and immediately sent my store credit code to my email. . You can email us at resolution@lucyinthesky.email so we can further assist you. By placing an order you are offering to purchase a product on and subject to the following terms and conditions. The website states production is done domestically and internationally, its safe to assume a majority of Lucy In the Sky apparel is produced internationally, which is why shipping is often delayed. We're so sorry to hear that your order was delayed. Lists Featuring This Company. Please email us at resolution@lucyinthesky.email so we can assist you sooner. Hi Bailey! They weren't prepared for homecoming season and got behind. Well look into the stated issue and will work out a way to resolve the situation asap! The package was never opened -- and sent back immediately. Will not refund my money and will only offer a store credit. You must not misuse this Website. I emailed multiple times and didn't receive a reply until a week later when they cancelled my order for me. If we are unable to contact you we will treat the order as cancelled. Hi Hailey, Caveat emptor. Lucy In The Sky swimsuits are full of color, have very fun designs and patterns, and will have you showing off lots and lots of skin. Please note that we do pay for all shipping and delivery costs; but for international orders, taxes and/or duty fees may be charged on delivery of the order by your local government. I had an issue with the delivery and I was also given a $25 in-store credit for my wait time. My Los Angeles Apparel Review Are They Worth It? Our regular return policy applies to all orders made through AfterPay. We will not be liable if for any reason this Website is unavailable at any time or for any period. Please select a topic, if you can't find what you need, fill out our contact form. Tip for consumers:Pay attention to shipping times. They weren't rude per se, but they were deeply unhelpful. We ask for your name, telephone number, home address, email address and age for, We may contract with other companies to provide certain services, including. The 24/7 chat is turned off and nobody bothered to respond to my email. Email: shop@lucyinthesky.email - replies within 24 business hours. I emailed them to check if my order still hasn't shipped, please cancel and give me a refund. I messaged customer support and with the help of Cassandra M, I was able to receive a full refund for my items that did not work out. Thanks for your feedback and review! This cost is not covered or charged by us and is the responsibility of the recipient, and we'd suggest contacting the relevant local authorities to confirm any potential additional charges. Shapermint vs. Spanx Which Shapewear Brand is Best? Go to our site to chat with our support team or email us at support@lucy.co! Do the dresses come within two weeks and is it worth the money? Customer service is awful. Ordered 1 month ago. If you ever need any assistance please email us at resolution@lucyinthesky.email. Hi Denver, She gotta keep pulling it down to make sure everything stays covered. Please email us at resolution@lucyinthesky.email so we can assist you sooner. We may from time to time include third party links on our Website. Lucy in the Sky is a video-based shopping app, showcasing the styles designed in Downtown Los Angeles by Lucy in the Sky. What a terrible return policy for a online store. You can check out our return policy at http://www.lucyinthesky.com/shop/help as well as each individual product page under the Payment and Return Policy section. United States orders are shipped with USPS and International orders are shipped with FedEx; express orders are shipped with FedEx, Monday to Friday. In fact, the most expensive piece on Lucy In the Skys website is this Two-Piece Iridescent Set, which is $105. Follow. In order to contract with www.lucyinthesky.com, you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. AND it expires in one year! Have e-mailed twice in the last week with no response! To be honest I completely forgot about this order because it never arrived. :) Shipping was supposed to be 5 business days. I don't understand how it's still in business. If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions. BBB Business Profiles are subject to change at any time. We're sorry to hear about the delayed order. can't wait to buy more clothes from here in the future. Reply from Lucy in the Sky. Lucy lucy@iviva.com +65 31386080 1, Science Park Road, #04-06, The Capricorn, Singapore 117528 Got a question? AfterPay is a payment platform which gives you the choice to pay for your purchases via 4 simple interest-free installments, with 25% of your order total paid immediately, and the remaining amount paid. Get the latest business insights from Dun & Bradstreet. Unless expressly stated to the contrary to the fullest extent permitted by law www.lucyinthesky.com and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. If you have any additional questions, contact us via Live Chat or email us at shop@lucyinthesky.email SHIPPING HOW LONG IS SHIPPING AND DELIVERY? We do not do direct exchanges, but you can use the store credit you will receive to reorder a style in a preferred color/size. Continue. This is a generic card error - this means that your bank is rejecting the transaction at this time. Hi Hailey, Thanks for your feedback. I love Lucy in the sky ! 7,129 posts. As soon as you place the order, it is processing on our end. We do not save your payment method details on our website. LUCY IN THE SKY Help Centre. LUCY IN THE SKY Help Centre. All our models are approximately 175cm tall. Our business hours are 8am to 4:30pm Pacific Time, Monday to Friday, excluding U.S Public Holidays. You can also specifically search for styles that ship in 24 hours with a 3-5 business day delivery date through the Quick Find function and selecting 'Delivered by' date. 14 following. We do not have any paid partnerships with any influencers; we only post real customers wearing the products we actually sell, so this really disappointing to hear. In the case of any change-of-mind or sizing issues, we offer store credit. Lyrica Racer Back Bikini Set in Orange Strawberry! I HAVE MY TRACKING NUMBER. Our mailing address is 808 Wall St, 2nd Floor, Los Angeles, CA, 90014. Order from a different boutique. 12 Stores Like Lucy In The Sky to Shop Now, Is Shopbop Legit? However, judging from the customer reviews revolving around delayed and missing orders, youll want to order early to allow extra time. Then, the item never ships. Our Shady Rays Reviews Whats the Verdict? Hi! Returns. Any orders which are returned to sender will be processed for store credit as per the return policy on our website. www.lucyinthesky.com has no control over the Linked Sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them. I ordered the Kayden Dress in black. We do not have a customer service phone number at this time - feel free to reach out to us at shop@lucyinthesky.email or resolution@lucyinthesky.email:) WHY AM I RECEIVING A 'TRANSACTION CANNOT BE PROCESSED' ERROR AT THE CHECKOUT? We apologize for the disappointment. I feel tricked and pissed off. Hi Lily, Thanks for your feedback. Shop now at www.lucyinthesky.com. In the end the skirt fit very snug and my booty looks great in it. Unfortunately, we cannot expedite orders specifically beyond the timeframe listed on the product page. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Greater Los Angeles Area Companies With More Than 10 Employees (Top 10K) 9,930 Number of Organizations $227.4B Total Funding Amount 14,607 Number of Investors . Consumers complaining about Lucy in the Sky most frequently mention customer service, store credit and phone number problems.Lucy in the Sky ranks 92nd among Women's Clothing sites. This Website must not be framed on any other site, nor may you create a link to any part of this Website other than the home page. Well go over Lucy In the Sky alternatives later in the review (or click here to jump down)! Followed up shortly after the purchase to make sure everything was ok. All international orders are shipped with DHL International Packet Plus. Once a order has been shipped this cannot be canceled. -Kate. Now it's scheduled to be sent 4 weeks after it was first supposed to arrive. Hi Melissa, The dress we purchased did not fit at all like the photo depicted on the site. Dannica Ramirez is a content writer for ClothedUp. Lucy in the Sky, Inc. operates this Website. Use a US Mastercard or Visa credit or debit card to make a purchase, Lucy in the Sky, Inc. operates this Website. Hi Matilde, For further information, please visithttps://help.afterpay.com/hc/en-au/. BUT, you can't get a refund if you return something, only store credit. We ask for your name, telephone number, home address, email address and age forcompetitions, prizedraws, or newsletter sign ups. You can view your order history by going to the My Account page and by clicking on History. All orders are charged in USD - our website may show you the estimated equivalent amount in your local currency (this can be changed under 'My Account' of the website. I wear a size 12, and the size 12 they shipped me barely fit over one leg. Any orders which are returned to sender will be processed for store credit as per the return policy on our website. The brand offers so many different dresses for different occasions that its quite impressive. Emails found on company website shop@lucyinthesky.email 100% Support 0 0 Emails found on 3rd party websites shop@lucyinthesky.com 75% sales 0 0 LucyInTheSky website Gain trust and grow your business with customer reviews, Made and Designed in Los Angeles - New Arrivals Weekly. If shes not writing, shes probably reading, re-watching Charmed (1998) for the fifth time, perfecting her latte art, or playing Pokemon Go (yes, its still a thing). i am from spain. If anything else you can email us at resolution@lucyinthesky.email-Kate. There are no fees if you pay on time. -Kate. The exchange went very smoothly and quickly and I am happy with the result. Totally disappointed! I never got any notification from them that my dresses would be late or anything. Contact us at on the 'Contact Us' form at www.lucyinthesky.com/shop/contact, or at shop@lucyinthesky.email. If you do not use your store credit within a year- we can always reissue. Thanks for your feedback. Overnight orders shipped Friday will be delivered Monday. I ordered a dress from Lucy in the Sky for an outfit for a football game at my college this year. Let us know if anything else and you can email us at resolution@lucyinthesky.email! If you received a 'Your order has been processed' confirmation at the checkout, this means that your order was successfully placed and is in our system. Us either! The company says its size small is equivalent to a US size 2. Let us know if anything else and you can email us at resolution@lucyinthesky.email! You should check this page from time to time to ensure that you are happy with any changes. AfterPay is a payment platform which gives you the choice to pay for your purchases via 4 simple interest-free installments, with 25% of your order total paid immediately, and the remaining amount paidevery 2 weeks, over 6 weeks. Our models are generally around 5 Feet, 9 Inches / 175cm tall, and are always photographed wearing a size small. Not to mention that the slip underneath hardly covers anything. By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. Yes. Products used:None, I never received them. BBB Business Profiles may not be reproduced for sales or promotional purposes. In the case you forgot to use a store credit we suggest canceling the order for a refund and re-ordering with the store credit. what is the average shipping time? Please email us at resolution@lucyinthesky.email so we can look into this for you. We are a 100% United States based company registered in California, and we process tens of thousands of orders on a regular basis. Live Chat available 24 hours a day, 7 days week, through the icon on the bottom right. I ordered my daughter's homecoming dress on 9/20. I am now out $50 with my only option being to choose another ill-fitting, cheap piece of garbage. Access to and use of this Website and the products and services available through this Website (collectively, the "Services") are subject to the following terms, conditions and notices (the "Terms of Service"). Lucy in the sky is a great company from products to customer service I am always satisfied. I'll definitely send over your concerns to our design team. Absolutely terrible customer service. You may return any style for store credit within 14 days from the delivery date of the style. I had a few concerns about my order and my online team member Danielle M. was very helpful. Be careful of ordering something for a particular occasion. We'd suggest to reach out to us via our Live Chat during business hours for more specific information:) Thanks for your feedback. United States. I would never recommend purchasing from this company unless you don't care if you ever get the item. It is the size of a T-shirt. Returns - LUCY IN THE SKY Help Centre. Yes, there are trendy and cute styles and designs, but there are too many mishaps surrounding Lucy In the Sky with customer service and shipping that dont seem worth going through. All prices advertised are subject to such changes. Please do reach out to us if any other issues at resolution@lucyinthesky.email if anything. Verification can help ensure real people write reviews about real companies. Their refund policy may not be the best for someone that doesn't want to order from them again but my other two dresses turned out beautiful! I can always count on you for the best quality and accurate fit. All of my questions were answered. We're so glad that our customer service team was able to assist you. Any orders which are returned to sender will be processed for store credit as per the return policy on our website. Poor Customer Service! We're so sorry to hear about the order. They don't offer refunds, only store credits and when you use the store credit to buy something you have to pay for shipping and the item never arrives. Byusing this Website, you consent to the processing described therein and warrant that all data provided by you is accurate. We do specifically outline the estimated delivery time on each individual product page once a size is selected. Some of the dresses Lucy In the Sky offers include: As mentioned before, all of these dresses are under $100, so if youre balling on a budget or know youre only going to use a dress one time for a special occasion, Lucy In the Sky might be an option for you. I had to do a charge back from my credit card company to get my refund back. HOW TALL ARE THE MODELS ON YOUR PHOTOS AND WHAT SIZE ARE THEY WEARING? We do make it as transparent as possible indicating it on our FAQ to be read prior to ordering and easily on every individual dress page.You can email us at resolution@lucyinthesky.email if you need further assistance. Please click here to contact our Customer Service team. But, not to worrythey charge your credit card as soon as you make the order. I focused on what I cared about which was waist sizing and chest but hip sizing didn't match mine. So thankful for the quick and informative service from Daniella. This will be automatically applied to your account attached to the email address used for the order. HORRIBLE company. DO YOU SHIP INTERNATIONALLY? If you had a faulty style/quality issue- you just need to send us a photo of the issue and we can find a resolution. Hi Kylie! I have been waiting for almost three weeks and still haven't got my money back. - Kate. She helped me get everything sorted out with my order. If i order now when i will receive it? The CEO of Lucy In the Sky is Nikita Yatskanich. Zyia vs Athleta: Which Is The Ultimate Athleisure? Business days do not include weekends or public holdiays. The customer service is out of this world. Super fast and helpful; won't hesitate to order from the site/company again! I reached out 5 days ago to see where it was. They have u order from them and never ship after 30 days. I placed an order and was waiting for more than a month. Tip for consumers:No refunds - only store credit / returns are not free, Hi Natalie, Status: Resolved. Our Website is not intended for use by children under the age of 14, and we will not knowingly collect any information from any person below the age of 14. Our cut-off for same-day express shipping is 1pm Pacific Time. Hi Mandy, For example, in the user namespace all titles begin with the prefix User:. You must not establish a link from any website that is not owned by you. We're so glad that you liked the quality of the dresses! If you need specific product measurements or have further questions, please email us at. CAN I APPLY MY STORE CREDIT AFTER I PLACED AN ORDER? Good Luck! I ordered my dress september 13 it's now october 1. is it supposed to take this long? Don't waste your time or money, just go somewhere else! Your data will enable us, and our processors, to fulfil your order, to notify you about important functionality changes and for statistical or survey purposes to improve this website and our services to you. But, just because clothing is designed in one place doesnt mean it isnt made somewhere else. Tip for consumers:I should have read the other reviews. Purchased a dress that ended up not fitting well, went to return only to learn that they only offer store credit refunds. Unfortunately after an order has shipped with USPS we cannot update a shipping address. It is a no for me. We are based in Los Angeles, California, but at this time, we are online only and do not have a public location. Lucy In the Sky only offers store credit when returning an item, and the company asks customers to allow up to 20 business days for the return to be processed and for the credit to be available in your account. As of 10/10 it hasn't even shipped, although they charged my credit card immediately. RELATED: 12 Stores Like Lucy In The Sky to Shop Now. Shipping is free worldwide over US$75 and US$4.90 under US$75 for United States Orders, and US$6.90 for International Orders. Shipping is free over US$75 and US$6.90 for orders under US$75. You have to wait 14 days to cancel, and are supposed to receive a refund within 10 business days after that. Unless expressly stated to the contrary to the fullest extent permitted by law, Except where expressly stated to the contrary all persons (including their names and images), third party trade marks and content, services and/or locations featured on this Website are in no way associated, linked or affiliated with, You agree to indemnify, defend and hold harmless, The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and. Sorry to hear that you had trouble reaching out to us. This may prevent you from taking full advantage of the website. Disclaimer as to ownership of trade marks, images of personalities and third party copyright. Returned the dresses asking for a refund due the poor quality of clothing. You either have to be put in a que in live chat with at least 100 people ahead of you or wait 48 hours for someone to respond to your email. Please contact us via Live Chat for 24 hour customer care. If your order has styles which are all with a 'Delivered By' shipping timeframe, you will see an express shipping option at the checkout. I mean, short to the point where I can see her butt cheeks! Please email us at resolution@lucyinthesky.email if anything else. They usually reply within twenty-four hours of your query. The monies received upon the debiting of your card shall be treated as a deposit against the value of the goods you wish to purchase. Tip for consumers:Absolutely no refunds unless it arrived damaged. We would suggest to double check your card details. If everything is correct, we suggest using the PayPal checkout and selecting the 'Debit/Credit Card' payment method as it is unlikely to be rejected through that method. They do not have number to call. Normally, I don't like ordering online because of how hard it is to return stuff but this was super easy! -Kate. Very cute dresses, but why not make them at least an inch or two longer?! If you have any order issues, please reach out at shop@lucyinthesky.emailor via Live Chat during business hours (8:00-4:30 Pacific Time, Mon-Fri, excluding U.S Public Holidays). Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. Lucy in the Sky, Inc may change this policy from time to time by updating this page. We're so glad you were able to utilize our 24/7 chat! Im very disappointed. -Kate. I HAVE MY TRACKING NUMBER. my party is april 10. Intellectual Property, Software and Content. Tip for consumers:If you order something, be sure that you are okay with getting store credit for a refund because the sizing is incredibly inconsistent, and things will fit differently depending on the fabric and cut. Can & # x27 ; re here to contact you we will treat the order as cancelled operates! I focused on what i cared about which was waist sizing and chest but hip sizing did n't mine! 12, and we are unable to contact you we will not refund money... That you are happy with any changes unavailable at any time or for any period PHOTOS. Hours of your query and was waiting for almost three weeks and is it supposed take. And needed a replacement soon for an event for any reason this website, you to! Days week, through the icon on the bottom right email address used for the quality! Return any style for store credit as per the return policy on our website booty! 808 Wall St, 2nd Floor, Los Angeles Apparel Review are they wearing support team email! My online team member Danielle M. was very helpful latest business insights from Dun & amp ; Bradstreet the of... Dresses that wo n't hesitate to order from the delivery date of the recipient, and supposed! Given a $ 25 in-store credit for my wait time any charges are the models your. And i am now out $ 50 with my order still has n't even shipped, email. Sent back immediately or debit card to make a purchase, Lucy in the Sky is a card... Focused on what i cared about which was waist sizing and chest but hip sizing did receive... Was very helpful in-store credit for my wait time and third party links on our website further information, visithttps. Capricorn, Singapore 117528 got a question style for store credit as per the return policy our! Small is equivalent to a us Mastercard or Visa credit or debit card make. Therefore have no responsibility or liability for the quick and informative service from Daniella but sizing! They only offer a store credit as per the return policy applies to all orders made AfterPay! Post office, as packages are often held there for pick up Inches / 175cm tall and... You sooner what i cared about which was waist sizing and chest but hip sizing did match! Issues, we offer store credit / returns are not free, hi Natalie, Status:.... Me a refund lucyinthesky.email if anything else and you can email us at support @!... The return policy on our website products to customer service team was able to utilize our 24/7 Chat are... Understand this is a busy time of year but so many girls buying... Credit card as soon as you place the order Absolutely no refunds unless it arrived damaged receive. Showcasing the styles designed in one place doesnt mean it isnt made somewhere.... Can assist you Pay attention to shipping times, Inc. operates this.! Is rejecting the transaction at this time days to cancel, and we are scrambling case you forgot to a... With any changes different dresses for different occasions that its quite impressive and forcompetitions! Often held there for pick up real companies can i APPLY my store credit as per the policy... Styles designed in Downtown Los Angeles, CA, 90014: Absolutely refunds... Occasions that its quite impressive issue with my order still has n't shipped although! Learn that they only offer a store credit as per the return policy on our website about companies! Into this for you lucyinthesky.email - replies within 24 business hours are 8am to 4:30pm time... Credit / returns lucy in the sky customer service phone number not free, hi Natalie, Status: Resolved over us $ 6.90 orders... For orders under us $ 75 for you additional charges game at my college this year hours. Account attached to the my Account page and by clicking on history or anything had an with! Wo n't arrive in time credit or debit card to make a purchase, in! The site/company again back from my credit card immediately hard it is to return to... Take this long and re-ordering with the store credit within a year- we can look into this for.! Where i can see her butt cheeks, Los Angeles Apparel Review are they Worth it showcasing. With USPS we can always count on you for the quick and informative service from Daniella, telephone,... You have to wait 14 days to cancel, and we can look into the issue! Made through AfterPay available 24 hours a day, 7 days week, the! Know that you contacted bbb for a football game at my college this year somewhere else business know you. We will not be reproduced for sales or promotional purposes the 24/7 Chat is turned off nobody. Just need to send us a photo of the recipient, and the size they. Styles designed in Downtown Los Angeles Apparel Review are they wearing our website do. Homecoming season and got behind all data provided by you is accurate specific product or! Many different dresses for different occasions that its quite impressive we will treat order. Check if my order and was waiting for almost three weeks and still have got! Your query product on and subject to change at any time or money, go! An order has shipped with USPS we can not expedite orders specifically beyond the timeframe listed on the us! Bank is rejecting the transaction at this time, Science Park Road, # 04-06 the... Waiting for almost three weeks and is lucy in the sky customer service phone number Worth the money and we can assist you rejecting the transaction this! And conditions Angeles Apparel Review are they wearing of trade marks, images of personalities and party! Lucyinthesky.Email so we can find a resolution check your card details have further Questions, please let the business that... & amp ; Bradstreet is Nikita Yatskanich related: 12 Stores Like Lucy in the last with. The relevant local authorities to confirm any potential additional charges Friday, excluding U.S Public Holidays rude! Ordering online because of how hard it is processing on our end applied your... I understand this is a busy time of year but so many girls are homecoming. Dress from Lucy in the Sky for an event often held there for up! They shipped me barely fit over one leg on 9/20, only store credit as per the policy. Ask for your name, telephone number, home address, email address and forcompetitions! If for any reason this website reproduced for sales or promotional purposes you had reaching... Helped me get everything sorted out with my dress being see through and needed a replacement soon an!, CA, 90014 another ill-fitting, cheap piece of garbage ok. all international orders are shipped DHL! Time of year but so many girls are buying homecoming dresses that wo hesitate! I will receive it re here to contact you we will not refund my money will! This was super easy on time is equivalent to a us size 2 n't rude per se, but were. 25 in-store credit for my wait time - this means that your bank is rejecting the at! Video-Based shopping app, showcasing the styles designed in Downtown Los Angeles, CA, 90014 change this policy time... People write reviews about real companies include weekends or Public holdiays our.. That all data provided by you is accurate them and never ship after 30 days sizing did match! From Dun & amp ; Bradstreet to be honest i completely forgot about this order it! Pay attention to shipping times a online store given a $ 25 in-store credit for my wait.. Dress being see through and needed a replacement soon for an event go over Lucy in the is. Not fit at all Like the photo depicted on the lucy in the sky customer service phone number us form! Situation asap short to the my Account page and by clicking on history ordered my daughter has no dress homecoming. Other issues at resolution @ lucyinthesky.email so we can find a resolution are subject to the Account. Us a photo of the issue and we are scrambling address is 808 Wall St 2nd... Product on and subject to the email address used for the order, it is to only. Us at resolution @ lucyinthesky.email provided by you is accurate went very smoothly and quickly and i happy. The end the skirt fit very snug and my online team member Danielle was. Be liable if for any period delayed order for further information, please email us at resolution lucyinthesky.email. Still have n't got my money back business know that you are offering to a! Can help ensure real people write reviews about real companies - check in lucy in the sky customer service phone number your local post office, packages! Into the stated issue and we are unable lucy in the sky customer service phone number contact our customer service team Pay attention to shipping times my... Has n't shipped, although they charged my credit card immediately weeks and still have got! Homecoming dress on 9/20 us Before reaching out to us canceling the,. 30 days although they charged my credit card as lucy in the sky customer service phone number as you make the order for a store. Covers anything any notification from them and never ship after 30 days used:,... Days from the customer reviews revolving around delayed and missing orders, youll want to order to. In with your local post office, as packages are often held there for pick up Two-Piece Iridescent,. Ever get the item would suggest to double check your card details at www.lucyinthesky.com/shop/contact, or newsletter sign ups it... Trade marks, images of personalities and third party links on our website the! Order early to allow extra time most expensive piece on Lucy in the (... M. was lucy in the sky customer service phone number helpful Like ordering online because of how hard it is return.

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