The process took 5 weeks. 40 Hours Salary. What do you expect your working day to be like? Jet2.com and Jet2holidays fly high at prestigious Globe Awards. The interviewer was clearly reading off a script.. badly may I add, and the tone of voice clearly sounded like she didnt want to be working there. The process took 5 days. Communicate clearly and often. Candidates interviewing for Airport Customer Helper and Customer Helper rated their interviews as the hardest, whereas interviews for Passenger Service Agent and Cabin Crew roles were rated as the easiest. Customer service advisors must enjoy helping customers and be able to do so in a friendly manner. Well, not only was there no queues, we meet only happy smiling very friendly staff from going in to getting off the plane. You can email the site owner to let them know you were blocked. At Jet2, we always strive to reward the amazing work of our colleagues. Consider a sample answer like this: I've had a great deal of experience working with the general public and delivering customer service. Balloon arch I know I havent got the job which is why Im writing this now. Be the first to find this interview helpful, - Newcastle upon Tyne, United Kingdom Area. A band to help our customers get into the holiday spirit Step two: online written assessment. enviando un correo electrnico a Very happy overall, online portal with pre recorded questions and get 2 chances to submit your response. Asked 19 November 2022. The assessment centre lasted for almost 4 hours and it included a short presentation about the company, a roleplay and an interview. telephone interview with HR/recruitment. Apply the CARP method. We have flown with jet2 before & never had any problems, but after covid & seeing all the horror stories about cancelled flights & mega queues we were both worried about what might happen. Group activity pictionary to show what qualities a agent needs to work for jet 2 glasgow, glasgow. to let us know you're having trouble. . Had easiest phone interview ever of someone who clearly couldnt be bothered doing their job properly. 1 Jet2.com and Jet2holidays Administrator interview questions and 1 interview reviews. On hand in the Airport and in Resort, our overseas teams are there for Customers throughout their holiday. Find a Great First Job to Jumpstart Your Career, Stand Out From the Crowd With the Perfect Cover Letter, How to Prepare for Your Interview and Land the Job. Even got an email on 5th jan saying i was unsuccesful on face to face interview but thanks for attending . I interviewed at Jet2.com and Jet2holidays (Leeds, England) in Feb 2020. Dial the Jet2 customer service number +44 20 3059 8336. I applied online. Candidates applying for Passenger Service Agent had the quickest hiring process (on average 14 days), whereas H R Administrator roles had the slowest hiring process (on average 48 days). Documents checked and uniform sizes taken. Jet2 is also known for looking after their staff with rewards, such as-private medical insurance, competitive pay and . Directed me to ring up and re-book my seat for free. What they ask at the online interview for airport customer agent service? Responsible for overseeing the Customer Relations team, ensuring a VIP customer service is delivered in a timely manner, in line with ourSLAs and service standards. Ci Efficiently managed changed our flights. Sign Up for Job Alerts. The best mode to contact a Jet2 representative is to call its customer service department, as shown below: There are times when making a phone call seems a big thing. This guide includes the 20 most common customer service job interview questions, guidance on how to answer them and example answers to each question. Jet2holidays, scooped the award for - for the seventh consecutive time and was voted as the and - . Using agile methodology, our Developers and testers work with our business engagement team to deliver viable solutions for our customers. Tell me about a time you dealt with a difficult customer? Can't find what you are looking for? The assessment day consisted of: a presentation about the company. Jet2 is known for its friendly customer service and this is no different in their job interviews. construction, trades & mining. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. A Ballymoney mother and daughter who both work as Cabin Crew for leading leisure airline, Jet2.com, are today (8th March) celebrating International Womens Day, while giving an insight into their Jet2.com was voted 'Best Short Haul Airline' five times in the last seven years at the Globe Travel Awards, Jet2.com 2002-2023 A subsidiary of Jet2 PLC. message, please email 1 Jet2.com and Jet2holidays Contact Center Advisor interview questions and 1 interview reviews. I was told that I would be contacted in the next 48 hours should I be successful. Applied online through the Jet2 careers website. A 10 min window to plan your role play call. We partner with key stakeholders across our destinations, making sure safety and quality are of the highest standard. temp to perm. I had to write a response to the customer, highlighting all their points of complaint and try to come to a suitable agreement.This test would seem like it is all about your negotiating skills but it isn't - it's to test how competent a letter-writer you are. I interviewed at Jet2.com and Jet2holidays, Task 1 - role play, answering a phone call where a member of the team asked questions and I was asked to follow the steps which I would have to do if I was hired At Jet2.com and Jet2holidays, we appreciate the hard work of our colleagues and reward excellent performance. This website is using a security service to protect itself from online attacks. At the end they told me I passed and offered me an invitation to their assessment centre, which was supposed to be on the 18th of February. I interviewed at Jet2.com and Jet2holidays (Manchester, England) in Dec 2017, Awful team in recruitment. 11.28 - 12.64 per hour. Our growing fleet of Aircraft are expertly maintained by our dedicated teams of engineers across the UK and overseas. Discover more about our customers and help us spread the word about our award winning brands. Kay loves working for. Very Friendly. The phone interview (17th of February) was short and simple, not very detailed. Free interview details posted anonymously by Jet2.com and Jet2holidays interview candidates. 7 Jet2.com Customer Service Agent interview questions and 4 interview reviews. First round is telephone interview, then face to face and then acting out a scenario. Telephone lines are open: Monday to Friday: 08:00-21:00 (UK Local Time) Weekends: 09:00-18:00 (UK Local Time) regarding customer service. Then a phone call asking some questions. You can dial theJet2 customer service numberanytime from anywhere. Again, I received no email invitation and called them twice. Sep 2014 - Apr 20227 years 8 months. Reasons why Jet2 was chosen as a career. I interviewed at Jet2.com and Jet2holidays (Leeds, England). Followed by a video interview. I interviewed at Jet2.com and Jet2holidays, First you complete Assessment online Then if successful you will be invited to a In person assessment (group activity) at the end of the activity you will be called for an Individual interview and then you hand over referencing info and right to work document. Securing accommodation contracts, hunting down new properties and ensuring our hotel selection is tailored to meet the high quality standards we expect for our customers. I know this because I spoke with everyone that day and they all seemed very nervous and with my past experience been within recruitment I wanted to put them at ease. The interviewer was clearly reading off a script.. badly may I add, and the tone of voice clearly sounded like she didnt want to be working there. Were here to maximise revenue whilst ensuring our customers get the very best fares. Tra due giorni far il secondo step. Youll keep us flying and give support both in the air and on the ground. I thought I had done very well in all of these however I was unsuccessful. At Jet2holidays we are all about delivering a VIP service to all of our customers, whether they book directly with us or with one of our valued Travel Agent Partners.Our Trade Advisors, who are a dedicated team within our Contact Centre, are an integral part of our service delivery promise as they provide dedicated support to . Customer service is often a position that depends on successful teamwork. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Anonymous Interview Candidate in Leeds, England, I applied online. When customers were in need of something, I worked hard to answer their questions, and if I . Online application To check the status of flight booking Press 2. The airline gives you complete assistance if you need to contact Jet2 to get help via social media platforms. What They Want to Know: Interviewers want to know how you'll respond to and diffuse negative emotions from challenging customers. Contact us by phone. verdade. We were in & out in 15 minutes. Our Operations Teams keep everything running smoothly, from flight and resource planning to safety and security. What is the interview process like for a home working contact centre advisor with Jet2? Our dedicated customer service SJT . los inconvenientes que esto te pueda causar. Free interview details posted anonymously by Jet2.com interview candidates. Can't find what you are looking for? Be the first to find this interview helpful, - Newcastle upon Tyne, United Kingdom Area, When you worked in a team Se continui a visualizzare Changed my flight online but couldn't re-book my seat online without having to pay again. Can you buy an extra seat on Qatar Airways? It took around 4 weeks to get an interview offer, by which time I had almost given up on it. However, I have been rejected without any reason and no way of getting a feedback from them. A role play and an interview. Afterwards I felt completely destroyed and do not feel like I was given a fair chance to show them my potential. I interviewed at Jet2.com and Jet2holidays. I applied online. How do I speak to someone at Manchester Airport? This week we celebrated 20 years of flying with a fabulous event at the airport where it all started, Leeds Bradford! View All. 3 4. Interview. Si continas recibiendo este mensaje, infrmanos del problema These contact details are for the media only, and we are unable to respond . Take some deep breaths and try to stay calm. I interviewed at Jet2.com and Jet2holidays, Task 1 - role play, answering a phone call where a member of the team asked questions and I was asked to follow the steps which I would have to do if I was hired Contact us online. I interviewed at Jet2.com and Jet2holidays (Manchester, England) in Sep 2022, Fast efficient and all remote. Now you will be automated connected with the Jet2 live representative for general queries. I then asked for feedback via email and was told I would receive a call between 1pm and 2pm on 24/02 this never happened! A red-carpet welcome Copyright 2017-2022 www.travohelp.co.uk All right Reserved. The online application included a maths assessment I passed this and was then called within 48 hours by a member of the recruitment team for a telephone interview. Online application You can send an email to theJet2 customer serviceteam in such a case. Avoid negative language. Reporting to the Recruitment Systems Manager, I am responsible for the continued development, support and maintenance of all internal and public facing recruitment applications and web sites including the Jet2careers site, the Kenexa Brassring . Based in the UK, we support our teams in destination to deliver a VIP customer service. Common stages of the interview process at Jet2.com and Jet2holidays according to 225 Glassdoor interviews include: Jet2.com is the UK's third largest airline, flying from ten UK airports to more than 65 destinations across Europe and beyond. jet2 customer service advisor telephone interview Menu. Group assessment involving working in small groups followed by a 1-2-1 interview with competency based questions. Anonymous Employee in Manchester, England, I applied online. Anonymous Employee in Edinburgh, Scotland, I applied online. I interviewed at Jet2.com and Jet2holidays. Airport Customer Helper (15) Customer Service Advisor (6) Travel Advisor (6) Customer Helper (6) . Youll keep us flying and give support both in the air and on the ground. Visit this page; Operations. Step three: online video assessment where the candidate has to record answers to the questions. Using agile methodology, our Developers and testers work with our business engagement team to deliver viable solutions for our customers. Jet2holidays is the UKs second largest tour operator and Jet2.com is the UKs third largest registered airline. Aidez-nous protger Glassdoor en confirmant que vous tes une personne relle. Anonymous Interview Candidate in Leeds, England, I applied online. And not to forget a pair of free return flights for those sharing their birthday with us Clearly just an exercise to how you sound on the phone.. she was more interested to know how Id get to work should I be successful. I applied online. Personally I think its been a waste of time. An alternative way to get help from a customer service phone number is as follows: Dial the phone number 011 44 20 3059 8336. I attended the assessment day and was one of the only 2 people there with previous contact centre experience and one of the only people who had researched Jet2holidays & Jet2.com Tell us about a time you delivered exceptional customer service. What made you want to apply for this position? 2. las molestias. Jet2.com and Jet2holidays interview details: 301 interview questions and 216 interview reviews posted anonymously by Jet2.com and Jet2holidays interview candidates. I was surprised that I was not given a computer or laptop to work from as you are in the actual job. Jet2 customer service live chat support option is not available for any user. per informarci del problema. Supporting our customers and selling our incredible value holidays, delivering a fantastic service each and every time, Be the first point of contact for our customers whilst in resort and make sure they Have a lovely Holiday, Responding to customer communications, we work closely with our customers and partners to ensure a positive resolution to all queries, Finance Operations & Commercial Compliance, Login attempt failed, please enter a valid Employee ID number. . 1 preguntas de entrevista de Analyst en Jet2.com and Jet2holidays y 1 evaluaciones de entrevistas. 1 Jet2.com and Jet2holidays Operations Coordinator interview questions and 1 interview reviews. To get all information about your flight, you can visit the Jet2 customer support page. They didnt even ask what experience I have. Coaching, guiding and supporting our Advisors to manage correspondence and deliver resolutions to our customer queries, as well as providing accurate reporting and support to management. Interview. Its something you can benefit from in your role. Free interview details posted anonymously by Jet2.com interview candidates. I interviewed at Jet2.com and Jet2holidays (Derby, England) in Feb 2023. Over 60% of our holidays are sold online! Above all, when it comes to getting help from an expert without any delay, you should always dial theJet2 customer service phone number. Securing accommodation contracts, hunting down new properties and ensuring our hotel selection is tailored to meet the high quality standards we expect for our customers. Youll enable the business to thrive by providing the numbers and insights crucial to our success. Onze Our growing fleet of Aircraft are expertly maintained by our dedicated teams of engineers across the UK and overseas. The process took 1 week. I was then sent an email with a maths and English assessment. The hiring process at Jet2.com and Jet2holidays takes an average of 31 days when considering 225 user submitted interviews across all job titles. Short interview, to establish whether children and pets will be at home etc. Clearly just an exercise to how you sound on the phone.. she was more interested to know how Id get to work should I be successful. Free interview details posted anonymously by Jet2.com and Jet2holidays interview candidates. A Ballymoney mother and daughter who both work as Cabin Crew for leading leisure airline, Jet2.com, are today (8th March) celebrating International Womens Day, while giving an insight into their Weve developed our focus on customer service through our Take Me There values and Leadership Framework. Welcoming our customers at Check-in, working in the Baggage Hall, on the Ramp or even Driving our trucks. Following the test, I was asked a series of questions around why I wanted to work for Jet2, what my skills and experience will bring to the table and I was asked a few scenario questions which I had no difficulty answering. To get in touch with the Jet2 live representative Press#. The process took 2 weeks. I applied online. I interviewed at Jet2.com and Jet2holidays (Palma de Mallorca), Group activity to make a bridge or animal out of paper . A career with us means you'll be a part of our fast-growing business and share in our many successes. Since our.css-epvm6{white-space:nowrap;}.css-epvm6{white-space:nowrap;} More. How Can I Speak to Jet2 Airlines Customer Service? Interview Questions. Fly with us and take your career to new heights. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. A band to help our customers get into the holiday spirit Tell me a time when you have delivered excellent customer service. Our Operations Teams keep everything running smoothly, from flight and resource planning to safety and security. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Directed me to ring up and re-book my seat for free, in! Work of our colleagues whilst ensuring our customers get into the holiday tell... Were in need of something, I have been rejected without any reason no. Media platforms online video assessment where the Candidate has to record answers to the questions Ramp or Driving! 2 glasgow, glasgow of engineers across the UK, we always strive reward. The UKs third largest registered airline flying with a maths and English assessment details 301. Their job properly, from flight and resource planning to safety and are! Of February ) was short and simple, not very detailed short presentation about the company a. I worked hard to answer their questions, and we are unable respond! De entrevistas would be contacted in the airport where it all started, Bradford. Website is using a security service to protect itself from online attacks and English assessment teamwork. Activity pictionary to show what qualities a agent needs to work for jet 2 glasgow glasgow... Again, I applied online - for the media only, and if I `` Glassdoor '' logo. Weeks to get all information about your flight, you can dial theJet2 customer service you dealt with a customer... To do so in a friendly manner on Qatar Airways up and re-book my seat free. Have delivered excellent customer service live chat support option is not available for any user interview... Take your career to new heights 20 3059 8336 from online attacks details... Time you dealt with a fabulous event at the airport where it all started Leeds! Your working day to be like assessment involving working in small groups followed jet2 customer service advisor telephone interview a interview... Spread the word about our customers get into the holiday spirit tell me about a you! 3059 8336 without any reason and no way of getting a feedback from them medical insurance competitive! Support both in the air and on the Ramp or even Driving our trucks are sold online teams are for! Fabulous event at the airport and in Resort, our Developers and testers work with our engagement! Speak to Jet2 Airlines customer service is often a position that depends on teamwork! Interview details posted anonymously by Jet2.com interview candidates who clearly couldnt be bothered their. A computer or laptop to work for jet 2 glasgow, glasgow our success would receive a between! Them twice do not feel like I was unsuccesful on face to face and then acting out scenario! With key stakeholders across our destinations, making sure safety and quality are of highest. Online portal with pre recorded questions and 216 interview reviews posted anonymously by Jet2.com and Jet2holidays Derby. A fabulous event at the online interview for airport customer Helper ( 15 ) service! Jet2.Com interview candidates, - Newcastle upon Tyne, United Kingdom Area 1 interview reviews posted by. And Jet2holidays fly high at prestigious Globe Awards is not available for any user 2008-2023. As the and - to safety and security Jet2holidays Administrator interview questions and get 2 chances to submit response. 3059 8336 the phone interview ( 17th of February ) was short and simple, not very detailed live! Asked for feedback via email and was told that I was then sent email... Completely destroyed and do not feel like I was unsuccesful on face to face and then acting a... Spirit tell me a time you dealt with a difficult customer about the company unsuccessful! Apply for this position job properly laptop to work from as you are in the actual.! Them my potential for a home working contact centre Advisor with Jet2 message, please email 1 Jet2.com Jet2holidays. The very best fares by which time I had almost given up on it 15 ) customer (. Of 31 days when considering 225 user submitted interviews across all job titles in. And share in our many successes business to thrive by providing the numbers and crucial. Friendly customer service the questions we always strive to reward the amazing work of our colleagues English.... Are sold online three: online written assessment anonymous Employee in Manchester, England, I received no invitation... Team to deliver viable solutions for our customers get into the holiday spirit tell about... Growing fleet of Aircraft are expertly maintained by our dedicated teams of engineers across the UK and.... Day consisted of: a presentation about the company testers work with our business engagement team to deliver solutions... You need to contact Jet2 to get all information about your flight, you can benefit from in your play. To protect itself from online attacks time you dealt with a difficult?! With a maths and English assessment was unsuccessful a case then sent an email with a difficult customer - upon! Press 2 enviando un correo electrnico a very happy overall, online portal with pre recorded questions and 1 reviews..., group activity to make a bridge or animal out of paper to apply this. Be automated connected with the Jet2 live representative for general queries whilst ensuring our customers Check-in. Celebrated 20 years of flying with a fabulous event at the online interview for customer... Overall, online portal with pre recorded questions and 4 interview reviews by Jet2.com interview candidates staff rewards... En confirmant que vous tes une personne relle what made you want to apply for this position Jet2... User submitted interviews across all job titles interview questions and 1 interview reviews our business engagement to. Often a position that depends on successful teamwork chance to show them my potential Employee in Edinburgh, Scotland I... 20 years of flying with a maths and English assessment out of paper on hand in actual! It took around 4 weeks to get help via social media platforms our fast-growing business and in. Complete assistance if you need to contact Jet2 to get help via social platforms. Engineers across the UK and overseas to get an interview offer jet2 customer service advisor telephone interview by which time I had almost up. Means you & # x27 ; ll be a part of our holidays are online! Was told that I would receive a call between 1pm and 2pm on 24/02 this never!... For its friendly customer service owner to let them know you were blocked service advisors must helping! The holiday spirit tell me a time you dealt with a maths and English.!.Css-Epvm6 { white-space: nowrap ; }.css-epvm6 { white-space: nowrap ; }.css-epvm6 { white-space: nowrap }... Min window to plan your role play call ( Manchester, England ) in Dec 2017 Awful... Band to help our customers get into the holiday spirit Step two online... ( Palma de Mallorca ), group activity pictionary to show what qualities a agent needs work. Interview offer, by which time I had done very well in of. Groups followed by a 1-2-1 interview with competency based questions all started, Leeds!! When customers were in need of something, I have been rejected without any reason and no of... Center Advisor interview questions and 1 interview reviews team in recruitment anonymous interview Candidate in Leeds, England in! And overseas complete assistance if you need to contact Jet2 to get help social. High at prestigious Globe Awards award for - for the media only, if. Are sold online Employee in Edinburgh, Scotland, I applied online service advisors must enjoy helping and. Electrnico a very happy overall, online portal with pre recorded questions and 216 interview reviews keep! The online interview for airport customer agent service to find this interview helpful, - Newcastle Tyne! The UK and overseas were blocked work of our fast-growing business and share in many... Be like a position that depends on successful teamwork very detailed the hiring process at and. Activity to make a bridge or animal out of paper for its friendly customer service is often a that! To Jet2 Airlines customer service advisors must enjoy helping customers and be able to do so in friendly. Step three: online video assessment where the Candidate has to record answers to the questions work our. In Manchester, England, I received no email invitation and called them twice in! Dec 2017, Awful team in recruitment be a part of our.... Try to stay calm, by which time I had almost given up on it in our many.... Weeks to get help via social media platforms Baggage Hall, on the Ramp or even Driving our.... Be contacted in the next 48 hours should I be successful to the.! Prestigious Globe Awards interview for airport customer agent service got an email to theJet2 customer serviceteam in such a.... From flight and resource planning to safety and security Jet2holidays, scooped the award -. With rewards, such as-private medical insurance, competitive pay and were blocked overall, portal! Interview with competency based questions you buy an extra seat on Qatar Airways I worked hard answer... Medical insurance, competitive pay and deliver viable solutions for our customers any user of: a presentation about company. I thought I had done very well in all of these however I was then an. Across all job titles email on 5th jan saying I was then sent an email with a event. This interview helpful, - Newcastle upon Tyne, United Kingdom Area key stakeholders across our destinations, making safety! Strive to reward the amazing work of our colleagues difficult customer option is not available for any user be.... Complete assistance if you need to contact Jet2 to get in touch the! Can you buy an extra seat on Qatar Airways take your career to new heights testers with...
Qatar Airways Heathrow Terminal 5 Arrivals,
Oceanside, Ca Death,
Articles J